Quality Assurance and Research
Finding the best energy solutions can be challenging with the many complex regulatory and economic barriers standing in the way.
Ecolighten is well versed in the energy-efficiency program opportunities and challenges facing governments and utilities. With our proprietary 360ᵒ Quality Control Plan we offer you absolute confidence with superior quality assurance and research practices.
The Ecolighten 360ᵒ Quality Control Plan
The key to increasing customer conversion and satisfaction rates is ensuring the right people receive the right message at the right time.
When developing a strategic marketing plan, Ecolighten views every project through a holistic lens and considers all the players. Our extensive experience working with utilities and governments as well as home and business owners, has given us an excellent understanding of how each stakeholder thinks and acts. And as our client, you benefit from these insights.
Ecolighten’s 360ᵒ Quality Control Plan is a comprehensive quality assurance tool kit based on years of experience in energy efficient design, delivery, contracting and installation research. The toolkit covers open feedback loops, technical worksheet development, objective visual and empirical data collection methodologies, management systems, processes, reporting and more.
Our energy efficiency consultants are well versed in quality control (QC) and quality assurance (QA) systems, processes, policies and tools that meet, and in many cases exceeded, strict industry regulations and standards of excellence.
The 360ᵒ Quality Control Plan Includes:
- Program Policies and Procedures
- Design of Installation Specifications
- Site Inspections
- File Reviews
- Participant Interviews
- Service Level Agreements (SLAs)
- Key Performance Indicators (KPIs)
- Code of Conduct
- Participant Surveys
- Contractor Mentorship
- Reporting and Presentations
Trust, Results and Value For Money
We understand the pressures you face when meeting targets and satisfying multiple stakeholders. That’s why our quality control and quality assurance plans and procedures are second to none. Ecolighten is a trusted sustainability partner for governments and utility companies across Canada. As a client, you benefit from our experience in managing complex projects and networks of energy assessors, contractors and program participants. Our hardworking energy services consultants have inspected thousands of homes against energy-efficiency program specifications, and completed countless file reviews and customer surveys to support program administration, reporting and QC/QA procedures.
As a qualified energy services consulting firm with a demonstrable track record, we offer exceptional customer service and significant value for money. If you’re looking for a reliable partner with the skills and track record to launch a successful energy efficiency program, you’ve found one in Ecolighten. Your satisfaction is our top priority.
Ecolighten’s passion and knowledge of quality assurance services has been extremely helpful to BC Hydro and the Energy Conservation Assistance Program. Their staff’s approach to QA has been strategically well-planned and implemented to meet the risk management needs of ECAP.BC Hydro